Privacy Policy

Sparkle Auto Spa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our site or services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide to us directly when you use our site or services. This includes information you provide when you:

• Schedule an appointment
• Contact us through forms or other means
• Provide details related to the automotive services you request

The types of personal information we may collect include:

• Name
• Contact details (such as phone number, address)
• Information about your vehicle necessary for service provision (e.g., make, model, license plate number)
• Payment information (processed securely by third-party providers)
• Any other information you choose to provide related to the services.

We may also automatically collect certain information when you visit our site. This information may include:

• Internet Protocol (IP) addresses
• Browser type and version
• Pages visited on our site
• Time and date of visit
• Time spent on those pages
• Other diagnostic data

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage the automotive services you request (exterior wash, interior vacuuming and cleaning, waxing and polishing, ceramic coating application, engine bay cleaning, tire and rim detailing, headlight restoration, odor removal, paint correction, and other related services).
• To process your transactions and manage your appointments.
• To communicate with you about your appointments, our services, and promotional offers we believe may be of interest to you (you may opt-out of marketing communications).
• To improve our services and enhance user experience on our site.
• To ensure the security and integrity of our site and services.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing services you've booked).
• Legal obligations: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms.

Sharing Your Information

We may share your information with third parties in certain situations:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, website hosting, appointment scheduling software). These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, sale of assets, or other business transition, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us in writing at our address:

Sparkle Auto Spa
152 Teheran-ro, 3F
Seoul, Seoul Special City, 06236
Korea